Cancellation
You may cancel your order within 24 hours of placing it. Please allow 7-10 business days for the refund to your original form of payment.
Returns
Our return policy lasts for 20 days. If 20 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- * The item must be unused.
- * It should be in the same condition as when you received it.
- * The original packaging must be intact.
- * Final sale items are not eligible for return.
Required Documentation
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Upon receiving and inspecting your return, we will send you an email notification confirming its receipt. We will also notify you of the decision regarding your refund.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please follow these steps:
- 1. Check your bank account.
- 2. Contact your credit card company.
- 3. Contact your bank.
If you have completed these steps and still haven't received your refund, please reach out to us at customerservice@tomatopapa.store.
Shipping
To initiate a return, please email us at customerservice@tomatopapa.store. You will be responsible for covering the shipping costs associated with returning your item, as shipping costs are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning an item valued at over £50, we recommend using a tracking shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.